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If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract provided to you.
Buyers are subject to the provisions of Law No. 6502 Concerning Consumer Protection, the Remote Contracts Regulation (RG: 27.11.2014/29188) and other applicable laws in connection with the sale and delivery of the product they have purchased.
The shipping fee, which is the shipping costs of the product, will be paid by the buyers.
Each purchased product shall be delivered to the person and/or organization at the address specified by the Buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the buyers may terminate the contract.
The purchased product must be delivered in full and according to the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total price must be returned to the buyer within 14 days.
For the pre-order product(s), this statutory period of 30 days will start from the date of sale declared on the sales page for the relevant product, and delays may occur in the date of such sale due to the supplier. . In a pre-order system, the planned delivery time can be extended by a maximum of 10 weeks, depending on order aggregation, production planning and dispatch time. In the event of force majeure (unexpected and unavoidable situations), the delivery time will not run. In this case, the seller must inform the buyer in writing in advance. In this case, the buyer may use one of the rights to cancel the order or to deliver the product(s) subject to the order by waiting for the delivery time. If the Buyer cancels the order, and requests for return / cancellation of products purchased using the pre-order system, the price of the product will be returned to the Buyer within 60 days after the written order. Cancellations made for products purchased in installments are returned to the installment card account.
If the purchased product is not payable:
If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.
Shopping through unauthorized use of a credit card:
After the delivery of the product, if it is determined that the credit card paid by the buyer has been unfairly used by unauthorized persons and the price of the product sold to the seller has not been paid by the relevant bank or financial institution, the buyer must return the product subject to the contract within 3 days at seller's expense. It must be returned to the seller.
If the product cannot be delivered within the specified time due to uncontrolled reasons:
In the event of a force majeure that the seller cannot foresee and the product cannot be delivered on time, the buyer is notified. The buyer may request to cancel the order, replace the product with a similar product, or delay delivery until the obstacle is removed. If the buyer cancels the order; If he pays in cash, this fee will be paid to him in cash within 14 days of the cancellation date. If the buyer made the payment by credit card and canceled it, the price of the product will be returned to the bank within 14 days of such cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
Buyer's obligation to inspect the product:
The buyer will inspect the contracted goods/services before receiving them; Packages dented, broken, torn, etc. Damaged and defective merchandise/services will not be received from the shipping company. Goods/services received are considered undamaged and intact. The buyer should carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned with the product.
Right of withdrawal:
buyer; Except for the exceptions set forth in “Products that cannot be retracted”, within 7 (seven) days from the date of delivery of the purchased product to itself or to the person/organization at the indicated address, without assuming any legal or penal liability, Provided that the seller is notified via the contact information below, and can use the right to withdraw from the contract by rejecting the goods without giving any reason.
Contact information should be notified of the seller's right to withdraw: address
company
EZKYAA TEDARİK TİCARET LİMİTED ŞİRKETİ
: Respo Gadgets Medical Products Industry and Trade Joint Stock Company Trade website address
E-mail: support@ezkyaa.com
Address: kurtulus mah. yusuf serifoglu cad :no 48 ic kapi no 1 yayladagi/hatay
the phone: 05319644311
Email: Term of the right of withdrawal:
In order to exercise the right of withdrawal, written notice must be sent to the seller by registered mail, fax or e-mail within 7 (seven) days, and the product must not be used within the framework of the “Products for which the right of withdrawal cannot be exercised” provisions regulated by This contract.
Use of the right of withdrawal:
Product invoice delivered to the third person or buyer, (If the invoice for the product to be returned is a business, it must be sent with the return invoice issued by the organization when it is returned. Returns of the order billed in on behalf of the enterprises cannot be completed unless the return invoice is issued .) Products to be returned must be delivered complete and undamaged with their standard packaging and accessories, if any.
Return Terms:
The seller is obligated to return the total price and the documents placing the buyer under debt to the buyer within 14 days at the latest from the receipt of the notice of withdrawal and return the goods within 20 days.
Return / cancellation requests for products purchased using the ordering system are returned